Terms & Conditions

Set out below are the points for you to note when using our website for Event Medical and/or Medical Training Courses quotes via The Medical Network Ltd (TMN) website. Before using our website we recommend that you read these terms & conditions (T&C’s) and our Privacy Policy, to ensure you’re happy before proceeding with an enquiry. We suggest you print/save a copy of these Terms and Conditions for future reference.

In general;

  1. These T&C’s apply to your use of this website.
  2. By using this website you agree to our T&C’s at the point of enquiry. If however, you don't agree you shouldn't use this website.
  3. From time to time we may make changes to our T&C’s. You will be given notice or any changes by posting them on our website or by email.

Code of Conduct & Responsibilities

The Medical Networks role is to connect you the ‘client’ to list of ‘Approved Suppliers’ in the field of Event Medical Cover or Medical Training Providers. The sole purpose is to allow you to compare prices based on the information at time of request.

The Medical Network Ltd agrees to:

  1. To act in good faith and conscientiously.
  2. To act within the limits of its authority.
  3. To avoid any conflict of interest.
  4. To disclose all material facts to the principal and to refrain from divulging confidential information to third parties.
  5. Not to charge you the ‘client’ any monies in connection with the service being provided by the Approved Supplier.

The Medical Network doesn't take responsibility for:

  1. Company/Individual credit checks.
  2. Companies/Individuals that fail to turn up to a booked event/training course - however in these circumstances that particular company/individual will be fully investigated with the possibility of being removed as an Approved Supplier.
  3. Refunds - We will not help you with getting refunds for the service you have booked or completed should you be dissatisfied with the companies/individuals performance - however inthese circumstances that particular company/individual will be fully investigated with the possibility of being removed as an Approved Supplier.
  4. Cancellation of event cover/training courses at late notice - full investigation will take place. We will help you to find an alternative supplier.
  5. The Medical Network will ‘advise’ you the ‘client’ on the minimum level of cover that the event should have - this will be backed up by using information outlined by sports governing bodies, HSE, insurance, councils or any relevant party. But please note that the final decision will be made by you. If The Medical Network believes this level of cover isn't sufficient, The Medical Network will not allow our services to be used by you at your event.

As a ’Client’ and by using our service, you agree to:

  1. Contact us straight away with any changes to your event/training course you have enquired about that might effect the booking.
  2. To let us know at least 1 week in advance of an event being cancelled.
  3. To let us know at least 1 week in advance of you cancelling the training course you have booked onto.
  4. Provide all the required information for your event at the first point of enquiry and make sure that the information is complete and accurate, so please make sure you double check before submitting your enquiry.
  5. Stay up-to-date with all Approved Suppliers questions that you may receive via your personal page. This will ensure you will receive your quotes in a timely manner.
  6. To abide by the suppliers payment terms.
  7. Not to approach a supplier directly after initial enquiry has been approved.

2. Our service

  1. We provide you with a service that allows you to compare quotes for your event or medical training course and then make a decision to book based on these prices. You will not be charged for this service.
  2. We do not provide a recommendation of suppliers based on the quotes you receive. This will be left for you to decide.
  3. We will do our best to make sure you receive your quotes in a timely manner. If your enquiry is urgent please state this during the initial enquiring process.
  4. Any help you need during your enquiry process we, TMN, will assist you. You can contact us directly via your personal page by clicking ‘Ask question’ and then choosing ‘Admin’ or alternatively via email; info@themedicalnetwork.co.uk

3. Quotes

  1. We don’t control the price, duration of quote validity or when you will receive quotes. The price is tailored from individual companies/individuals own pricing structure and we do not have any ability to offer discount or change the price once submitted.
  2. You will receive your quotes through your personal online page. If you have multiple enquires the unique link will make sure your quotes are linked to the correct enquiry.
  3. Please note we will make sure all prices are inclusive of VAT if applicable.
  4. If you have a question on any of the quotes you receive please use the ‘ask question’ button on the quote to speak with the supplier.
  5. Approved suppliers of event medical cover may offer an alternative to the level of cover you have requested. This is often due to experience in covering your type of event or following specific rules and regulations set out by a sports governing body or local authority.
  6. In order to book the services of a supplier you simply click the ‘book’ button and a confirmation email will be sent to the supplier, yourself and The Medical Network Ltd. From here the supplier will complete the booking process for their end.

4. Complaints or Concerns Procedure

We will do all we can to provide a high level of service to all our customers but occasionally things may go wrong. If this happens we will do all we can to put things right and assist you through the process.

What to do if you have a complaint or concern?

If you have a complaint or concern about our service or one of our approved suppliers, please contact us.

We will handle complaints or concerns during our working day of 9am to 5pm Monday to Friday, excluding Bank Holidays.

Please contact us at info@themedicalnetwork.co.uk and we will attempt to resolve your complaint or concern within 72 hours.

In exceptional circumstances where we feel the complaint or concern needs to be addressed straight away we will aim to contact you on the same working day.